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Call Centre Agent at Prepaid Medicare Services Limited

Created by tutusaint tutusaint in Uncategorized Posts 28 Oct 2013
Prepaid Medicare Services Limited, a leading Health Maintenance Organisation (HMO) and a major player in the Nigeria Health Insurance Industry with Head Office in Abuja seeks to fill the under-listed position with competent, experienced and dedicated individuals


We are recruiting to fill the positions of:

Job Title: Call Centre Agent
Job Ref: CCA-ABJ-10-13

Job Location: Abuja

Responsibilities

  • To answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution.

  • Modelling effective communication skills, call centre agents must be knowledgeable about the products arid services of Prepaid Medicare Services Ltd HMO.

  • Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.

  • Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.

  • Interact with provider community and various departments to resolve issues involving the membership and credentialing status.

  • Explain benefits, eligibility status, enrollment processing procedures and status of authorizations arid referrals to callers.

  • Conduct member outreach calls as assigned to pro-actively educate members on services available (Welcome Calls)

  • Process complaints, following established guidelines.

  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.

  • Answer calls professionally and respond to customer inquiries.

  • Identify and escalate priority issues


 

Requirements

  • Minimum of an OND in any of the Sciences, Marketing, Insurance or any other relevant field

  • HMO Experience is an added advantage

  • Knowledge of the operations of the National Health Insurance Scheme (NHIS) will be an added advantage

  • Excellent customer relationship skills

  • Good communication/presentation skills (both oral and written)

  • Ability to communicate effectively in both oral and written English language

  • Must be a team player, able to build arid maintain effective and collaborative sales and marketing network.

  • Must be able to take responsibility arid demonstrate high level of integrity in dealing with all stakeholders

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.

  • Good Typing Skills

  • Attention to details

  • Professional development through participation in continuing education and professional organisations

  • Good verbal and written communications skills

  • Conversant with the HMO processes and Maintenance

  • Must also be good in coordination, listening, scheduling and teamwork

  • Must possess good administrative skills

  • Superior problem solving skills

  • Ability to explain detailed instructions articulately and clearly

  • Ability to analyse information promptly

  • Exceptional customer services skills

  • Proficient in relevant computer applications

  • Knowledge of customer service principles and practices

  • Knowledge of call centre telephony and technology

  • Relevant product knowledge


APPLY HERE


 

Note:

  • Use job title and job reference as the subject of your email/letter


 

Application Deadline:  29th October, 2013

Comments (0)

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